ch999 respects the privacy of every player. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you have as a ch999 account holder.
All personal data transmitted between your device and ch999 is protected by SSL/TLS encryption. Your account credentials, payment details, and personal information are never transmitted in plain text.
ch999 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate, improve, and protect your ch999 account and experience.
You have the right to access, correct, or request deletion of your personal data. Contact ch999 support to exercise your data rights. We will respond to all data-related requests within 30 days.
Transaction data related to JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT deposits and withdrawals is handled securely and shared only with the relevant payment provider to process your request.
ch999 collects only the data necessary to operate the platform, verify identity, process payments, and comply with applicable legal obligations. We do not collect data beyond what is operationally required.
ch999 complies with anti-money laundering and know-your-customer requirements. Identity verification data collected for KYC purposes is stored securely and used solely for compliance purposes.
1.1 This Privacy Policy ("Policy") describes how ch999 ("ch999", "we", "us", "our") collects, processes, stores, and protects personal data belonging to individuals ("Player", "User", "you") who register for or use the ch999 online betting and casino platform at ch999.app (the "Platform").
1.2 ch999 is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection standards. We understand that players entrust us with sensitive information when they register, deposit, and play on ch999, and we take that responsibility seriously.
1.3 By registering for a ch999 account or using any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must not use the Platform.
1.4 This Policy should be read alongside the ch999 Terms & Conditions and Responsible Gaming Policy.
ch999 collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, photograph | Account registration, age and identity verification (KYC) |
| Contact Data | Email address, Pakistani mobile number (03xx format), city of residence | Account communication, 2FA codes, support correspondence |
| Financial Data | Payment method type, transaction amounts in PKR, JazzCash/Easypaisa account references, bank account details | Deposit and withdrawal processing, AML compliance |
| Account Activity Data | Bet history, game sessions, login timestamps, IP addresses, device type | Platform operation, fraud detection, responsible gaming monitoring |
| Technical Data | Browser type, operating system, device identifiers, cookies, session data | Platform optimisation, security, analytics |
| Verification Documents | Copies of CNIC, utility bills, bank statements (where required) | Identity verification, regulatory compliance, withdrawal processing |
ch999 collects personal data through the following means:
ch999 processes your personal data for the following specific purposes:
To create, maintain, verify, and administer your ch999 account, including login authentication, password management, and the enforcement of the one-account-per-person rule.
To process PKR deposits and withdrawals via JazzCash, Easypaisa, and other approved payment channels. Financial data is shared with the relevant payment provider solely to execute the requested transaction.
To verify your identity and age as required by our Know Your Customer (KYC) process, and to fulfil our obligations under applicable anti-money laundering standards. ch999 is required to retain certain identity records to comply with international AML regulations.
To detect and prevent fraudulent activity, bonus abuse, collusion, account takeovers, and other prohibited conduct as defined in the ch999 Terms & Conditions.
To monitor account activity for indicators of problem gambling behaviour and to implement responsible gaming measures including deposit limit enforcement, session monitoring, and self-exclusion.
To respond to your queries, complaints, and support requests, and to maintain records of your communications with the ch999 support team.
With your consent, to send you information about ch999 promotions, bonuses, and new features. You may withdraw consent to marketing communications at any time by contacting ch999 support.
ch999 processes your personal data on the following legal bases:
6.1 ch999 does not sell your personal data to third parties. We share personal data only in the following limited circumstances:
6.2 All third parties with whom ch999 shares personal data are required to handle that data in accordance with applicable data protection standards and may not use it for any purpose other than that for which it was shared.
7.1 ch999 retains personal data for as long as your account remains active and for such further period as is required to comply with applicable legal, regulatory, and contractual obligations.
7.2 Financial transaction records and identity verification documents are retained for a minimum period consistent with applicable AML regulations, which typically requires retention for five (5) or more years following the last transaction.
7.3 Upon permanent account closure, ch999 will delete or anonymise personal data that is no longer required to be retained for legal or regulatory reasons, within a reasonable timeframe.
7.4 Self-exclusion records are retained for the full duration of the exclusion period and for a reasonable period thereafter to prevent circumvention of the self-exclusion.
8.1 ch999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
8.2 Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ch999 login credentials.
9.1 ch999 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow ch999 to recognise your browser, maintain session state, remember your preferences, and analyse Platform usage.
9.2 ch999 uses the following categories of cookies:
9.3 You may manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain Platform features.
As a ch999 account holder, you have the following rights with respect to your personal data:
To exercise any of these rights, please contact the ch999 support team at [email protected]. ch999 will respond to all data rights requests within thirty (30) days.
11.1 The ch999 Platform is strictly intended for individuals aged 18 and above. ch999 does not knowingly collect personal data from individuals under 18 years of age. If ch999 becomes aware that a minor has provided personal data or registered an account, that account will be closed immediately and all associated data will be deleted, subject to any applicable legal retention requirements.
11.2 If you are a parent or guardian and believe that your child has registered on ch999, please contact our support team immediately at [email protected].
12.1 ch999 reserves the right to update or amend this Privacy Policy at any time. The most current version will be published on the Platform with a revised "Last Updated" date. For material changes, ch999 will take reasonable steps to notify active account holders.
12.2 Your continued use of the ch999 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the changes, you must stop using the Platform and may request account closure.
For any questions, concerns, or requests relating to this Privacy Policy, the handling of your personal data, or the exercise of your data rights, please contact the ch999 data team:
ch999 Data & Privacy
Email: [email protected]
Response time: within 30 days of receipt
Available: 24 hours a day, 7 days a week
Ready to create your ch999 account? Your personal data will be handled with the care and security described in this Policy. Deposit in PKR via JazzCash or Easypaisa, bet on PSL and cricket, and enjoy a secure platform built for Pakistan. 18+ only — please bet responsibly.